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General Questions
When are you operating?
We’re open 24 hours a day, 7 days a week!
Our team does its best to respond or attend your call, text or email inquiry ASAP. Particularly when you find yourself in a plumbing emergency.
How quickly can you arrive?
We offer same-day service across Melbourne and the surrounding suburbs.
In emergencies, like burst pipes or gas leaks, we’ll prioritise your job and aim to be there within an hour.
Give us a call at 0489 982 138, and we’ll let you know exactly how fast we can get to you.
How long will the job take?
Every job is different, but we’ll give you a clear timeframe upfront. For most common fixes, like unclogging drains or repairing taps, we’re in and out in a couple of hours. Bigger projects, like installing new plumbing, might take a day or two. Rest assured, we’ll keep you updated every step of the way—no guessing games!
What options are available for me to pay?
We like to keep things simple. You can pay via:
- Card (Visa, Mastercard, AMEX)
- Bank transfer
- Cash
- Flexible payment plans for bigger jobs—ask us for details.
No surprises, just honest and upfront pricing!
Water Questions
Who to call for an underground water leak?
For underground water leaks, call us at Flowsafe Plumbing. Our leak detection experts use advanced technology to pinpoint the issue without unnecessary digging. We’ll fix it quickly to avoid further damage to your property.
What causes underground water leaks?
Common culprits include:
- Shifting soil or tree roots damaging pipes
- Corrosion in older pipes
- Poor installation or wear and tear
Regular maintenance can catch these issues early.
How long does a hot water system last?
Most systems last between 8-12 years, depending on the type and how well they’re maintained. If yours is over 10 years old and causing trouble, it might be time to upgrade.
What is a TMV?
A Thermostatic Mixing Valve (TMV) ensures safe water temperatures by blending hot and cold water. It’s especially important for homes with young kids or elderly family members. We can install or service TMVs to keep your water safe and consistent.
Gas Questions
Who fixes gas leaks?
Call a licensed gas fitter—that’s us at Flowsafe Plumbing!
Gas leaks are serious and need immediate attention. We’ll safely locate and repair the issue to keep your home secure. Call 0489 982 138 for immediate assistance.
Who can install a gas stove?
Only a licensed gas fitter can legally and safely install gas appliances in VIC. We’ll make sure everything’s properly connected and meets all safety regulations.
How to find out where pipes are on your property?
For Public Pipes (underground utilities that belong to other companies), you can request a Before You Dig Australia report—it’s free and essential for any renovations.
For locating your own underground pipes supporting your plumbing, you will need to call a plumber with non-invasive leak detection tools. For a start, you can turn to us – Flowsafe Plumbing. We have the tools, techniques and experience behind us for the job.
How to find where a leak is coming from?
Here’s a quick checklist that you can use:
- Check visible signs: Are there damp spots, water pooling around an area, or dripping sound?
- Monitor your water meter: If it keeps ticking when no water is used, you might have a leak.
Still can’t find it? Call Flowsafe, and we’ll handle the hard part with our professional leak detection services.
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