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Why is my hot water not working?

Hot water is essential for daily routines, from showers to dishwashing. When your hot water is not working, it’s more than an inconvenience—it’s a disruption. Understanding the potential causes and troubleshooting steps can help you resolve the issue efficiently. In this guide, we’ll explore common reasons why your hot water system is not working and what you can do to fix it.
Common Causes of Hot Water System Failures
No Hot Water from the Tap
If your hot water tap is cold, the issue could be as simple as a power outage or a more complex problem like a failed heating element. Check these factors first:
- Electric Systems: Ensure the circuit breaker hasn’t tripped and that power is reaching the water heater.
- Gas Systems: Verify that the pilot light is on and the gas valve is open.
Faulty Thermostat or Heating Element
In electric hot water systems, a malfunctioning thermostat or heating element is a common culprit. If the water is not heating properly, sediment buildup may also be affecting the element’s efficiency. This often leads to fluctuating temperatures or insufficient hot water.
Pilot Light Issues in Gas Systems
For gas water heaters, a pilot light that won’t stay lit could indicate a problem with the thermocouple or gas supply. Without an active pilot light, the burner won’t ignite, leaving your water cold.
Water Leaks
Leaks in the tank or connecting pipes can prevent your hot water system from working efficiently. Signs of a leak include:
- Water pooling near the heater
- A drop in water pressure
- The tank failing to fill
Sediment Build-Up
Over time, minerals and debris collect in the tank, especially in hard water areas. This sediment can block heating elements or reduce the tank’s capacity, leaving less room for hot water.
Troubleshooting Hot Water Problems
Before calling a professional, there are a few basic troubleshooting steps you can take:

When to Call a Professional
If basic troubleshooting doesn’t restore your hot water, it’s time to consult a licensed plumber. Common issues requiring professional help include:
- Wiring Faults: Damaged or outdated wiring in electric systems can be dangerous to handle without expertise.
- Thermocouple Replacement: In gas systems, a faulty thermocouple can prevent the pilot light from staying lit.
- Tank Repairs or Replacement: If the tank is cracked or corroded, it may need to be replaced entirely.
Persistent Leaks: A professional can identify and fix the source of leaks to prevent further damage.

Hot Water Tap Running Cold? Key Problems and Fixes
When your hot water tap is cold, it’s often a sign of an underlying issue with your hot water system. Here are some specific scenarios and their solutions:
- Intermittent Hot Water Supply
- Cause: A malfunctioning thermostat or insufficient tank size for household demand.
- Solution: Upgrade to a larger system or replace the faulty thermostat.
- Slow Heating
- Cause: Sediment buildup on heating elements or a partially blocked inlet valve.
- Solution: Flush the tank and inspect the inlet valve.
- Cold Water Mixing
- Cause: Faulty tempering valve or improper installation.
Solution: Replace the tempering valve or ensure proper setup.

Preventive Maintenance for Your Hot Water System
Regular maintenance can extend the life of your hot water system and reduce the likelihood of breakdowns.
- Flush the Tank Annually
- Remove sediment to maintain heating efficiency.
- Inspect Anode Rods
- Anode rods prevent corrosion inside the tank. Replace them every 3–5 years.
- Check for Leaks
- Regularly inspect your system for visible signs of leaks and address them promptly.
- Test the Thermostat
- Ensure the thermostat is accurate and functioning as expected.
Why Choose Flowsafe Plumbing for Hot Water Repairs?
When your hot water system is not working, Flowsafe Plumbing is here to help. Based in Melbourne, we’re experts in diagnosing and repairing all types of hot water issues. Here’s what sets us apart:
Quick Response Times
We prioritise urgent repairs to get your hot water running again.
Transparent Pricing
No hidden fees—just clear, upfront quotes.
Experienced Technicians
Our team is skilled in troubleshooting hot water problems for both gas and electric systems.
Preventive Services
From system flushing to anode replacements, we offer maintenance packages to keep your hot water reliable.

Frequently Asked Questions
Check the thermostat settings, ensure power or gas supply is active, and inspect for leaks. If these steps don’t help, contact a professional.
Most systems last 8–15 years, depending on the type and maintenance.
DIY repairs are not recommended for hot water systems due to safety risks and warranty concerns. Always consult a licensed plumber.
Contact Flowsafe Plumbing Today
If your hot water is not working, don’t let it disrupt your day. Flowsafe Plumbing is ready to restore your hot water quickly and efficiently.
Call Us: 0489 982 138
Request a Free Quote: Reach out online for fast, professional service in Melbourne.
With Flowsafe Plumbing, you can trust us to keep your hot water flowing when you need it most.
